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Kari Peters, Klaus Hofer

Live On-Stage Usability Test

Thursday, October 12th

09:15 - 10:15

Details

Klaus Hofer and Kari Peters & Mike Hanna will be conducting a live on-stage usability test.

Four actual test persons will be performing a given task simultaneously on-stage, allowing the audience to observe. In the debriefing, Craig and Klaus will discuss observed behavioral aspects as well as test criteria and limitations. You will come away with a practical understanding why researched observations are critical to making your designs work.


Thursday, October 12th

09:15 - 10:15


Kari Peters

User Experience Researcher and Strategist, UX Speaker, Coach - booking.com

Kari Peters is a Senior User Researcher at Booking.com, coach and international speaker, with specialist skills in e-commerce, travel, online media, banking and insurance.

Kari founded a successful UX Research, Strategy and Design company before merging with Clicks2Customers, a global data driven digital marketing performance agency, as the group’s Head of User Experience Research, Strategy and Design. Prior to that, she was the first UX Researcher and Content Strategist at South Africa’s largest e-commerce company.

Kari also has a background in leading tech teams as Group Head of Digital on brands O, The Oprah Magazine, Cosmopolitan, Marie Claire, Good Housekeeping and House & Leisure, and Digital Project Manager at Naspers (a global tech and entertainment group and one of the largest tech investors in the world).

When she’s not observing people, she runs coaching programmes in talent/career development and stress management.

Klaus Hofer

CEO - CAT-i

Founder of Communications And Training international – CAT-i

Professional associations

  • APA – American Psychological Association
  • STC – Society for Technical Communication
  • WUC – World Usability Congress
  • IABC – International Association for Business Communications

How it started 1970 – 1976

My early work in aviation and hospitals lead to my interest in cognitive and organizational psychology. I needed to understand: Why can well-trained highly motivated people make deadly errors? I wanted researched answers, not judgmental opinions. My ongoing studies and research in behavioral and cognitive psychology provide the basis for my professional life.

Transition 1977 – 1995

After too many years in too many universities (Australia, Canada, USA and Germany), I developed a full semester course and corporate workshop: “Applied Psychology for Technical Communicators”. Initially presented at the University of Massachusetts in 1986, I taught multiple variations of this course at several colleges, universities and corporations in North America, Asia, and Europe.

Current Work 1995 – 2016

I research, consult and teach. Together with specialists in Houston Texas, our team currently conducts the first series of usability tests of operating procedures in a live operating petrochemical plant. Our emphasis continues to be on applied human behaviour research into designing user centered documentation. Together with my team I continue our active involvement with the World Usability Congress and our partners in Austria and Switzerland.

My Vision

My team and I envision the day when no operators anywhere in the world have to perform a procedure that does not follow the principles of human cognition and behavior.

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