Noon Sessions \ User Experience


02:30 pm

08:30 am

02:30 am
New York

Afternoon Sessions \ Customer Experience


11:00 pm

05:00 pm

11:00 am
New York


What’s FUN got to do with it? How humor can improve team cohesion and performance in trying times

Christopher Grant \ KING

User Experience and the Human Mind

Robert Pucher \ FH TECHNIKUM Vienna

The importance of trust

Giles Colborn \ CXpartners

How psychology and design belong together

David Di Sipio \

How bodily characteristics unconsciously effect UX related behavior

Verena Seibert-Giller \

Clear Ethics for Behavior Change

Ben Kertman \

A UX Responsibility: Applied Psychology for Industrial Safety

Klaus Hofer \ CAT-i

Using Experience Led methods to drive Strategic Organizational Alignment

Nandini Nayak \ Accenture

Smart Strategies to Successfully Run Agile Design Projects

Bansi Mehta \ Koru UX Design

Scaling for Impact: Growing your In-house Design Team

Martin Dowson \ Lloyds Banking Group

SAP's User Experience Strategy for Enterprise Software Development

Alexander Lingg \ SAP

Posti redefined: changing a 400-year old mammoth with strategic service design

Juho Paasonen \ Posti

How designers define design strategy that match user values and business goals for business sustainability

Sean Chiu \ Alibaba Group

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