WHEN \ 12. October 2021
WHERE \ Graz City of Design, Austria
Our persuasion \ CX is more than known standards
Discover how the world’s most lateral thinkers from different areas create breakthrough experiences by uncovering unique and actionable insights.
The conference for up-to-date leader and manager. Expand your skillset, network with the best and prepare for a leading a customer centred company. As diverse as every single experience are the tools in CX supporting the leader and manager in their strategic planning.
Hailed as one of the world’s leading authorities on Customer Experience and Strategy Execution, Lior Arussy is an author, visionary, consultant, and creative change agent. His insights and methods have been successfully put into practice in over 200 corporate transformations worldwide, making Lior not only a forerunner in the field, but a proven practitioner. And that’s what truly sets Lior apart; where other speakers simply talk of change, Arussy makes it happen time and time again.As inspiring as he is passionate, Lior’s unique and critical voice continues to drive people across the globe to achieve their ultimate success.
20 years into Customer and User Experience. CX and Design Strategist. Responsible for product design of DATEV products and customer experience at all customer touchpoints of DATEV. One of the last German-speaking UX bloggers (www.ux-blog.de).
Global Lead Customer Experience
Martina started as a self-taught Web Designer in 1999. From the very beginning her approach was user-centered despite not being familiar with the now-common phrase of ‘User Experience’. In 2007 she finalized her (Diploma-) study in Psychology and started working in the field of clinical Psychology. It was at this point that Martina’s academic background and her passion joined and she started a career as UX Designer, being called “Conceptioner” at first. Since then Martina has not only contributed to the digital and service ecosystems of many recognizable companies (e.g. eBay, PayPal, Emirates Airlines, Volkswagen, Telekom and many more), but she also helped selected Start-ups in Europe, by forming and driving their Research, as well as contributing to their product or service strategy and definition.
10+ years of experience in web & digital product design
My team and I have enabled more than 100 companies to grow their digital presence, improve sales results, and boost customer satisfaction.
Projects with international brands like
Coca-Cola, Amazon, Novartis, Bayer, Trelleborg and many more.
Vivian is internationally well known UX and CX evangelist. A Gestalter as he likes to refer himself to. His work has impacted a millions of lives directly. Products or solutions he has delivered are used everyday around the world with delightful addictive experiences in the pocket, in the hands or on the desks and in the premises of users and customers across cultures, regions and people of all ages. He is a regular speaker, mentor or workshop facilitator at events around the world to help create customer centered focus a high priority, increase awareness, implement strategies and help organizations build delightful experiences for their customers and users. Some of the notable events include:
Free food & drinks \
Enjoy for free Lunch, tea & coffee, snacks, and soft drinks throughout the day.
New collaborations \
Benefit from insights and knowledge from around the globe.
How to think strategically and put experience in organisation planning.
No hot air \
Not just listen, take action. Engage in 3 hands-on master classes.
Extend your stay. Visit the World Usability Congress the international premier user experience design conference.
When\ 13. & 14. October 2021
Where \ Graz City of Design, Austria
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