Speaker 2020

Aldrich Huang is an entrepreneur, a co-founder of UXTesting, his first company, founder of SavvyUXer, as well as organizer of the Savvy UX Summit. He has worked in the field of legal, business development, and customer experience for several years, and he firmly believes that better user experience will bring joy to your users.

Alessandra Talamo is Associate professor in Social Psychology since 2005. Since 2015 to 2018 she has been Head of the Department of Social and Developmental Psychology of the University of Rome “La Sapienza”. Under her direction the Dept is awarded by MIUR as “Department of Excellence” in the field of Migration and Inclusive Practices.
Her research activities deal with two areas:
1- The creation of Resilient communities in Post-conflict zones.
In this domain she leads a Summer School on Techniques for the management of Psychological trauma in Post-conflict zones in Central African Republic in collaboration with the University of Rwanda. she is involved in the RESCUE project, devoted to training for the management of Refugees in Mediterranian University.

2- Social ergonomics applied to educational and organizational issues in Digital Communication, User Experience and Service Design.

Alesssandra teaches Technological Innovation and Organisational Processes at the University of Rome “La Sapienza”. Her scientific contributions comprise several publications between books, papers and articles and many communications both in national and international conferences.

I am a design lead of product and service solutions, combining strong expertise in Design Research, CX, Interaction and Service.
I have been leading creative teams over the last seven years, delivering to market successful solutions for professional production systems, enterprise workflows, customer care and support model, on demand consumers digital platforms and health care.
I am currently CX Design Manager at HP, Large Format Printing Solutions, to define and design the future product strategy for the business unit.

As Head of User Experience, I lead the user experience and design strategy and execution across SAP. I believe in advocating for our users and in working together with them to design a user experience that makes their work easier, and their lives better.

Interested in Information Systems, Digitalisation, Digital Transformation, Data Science, Automotive, Information & Knowledge Management, Web 2.0 and Enterprise 2.0, Semantic Web, Web of Data

For over 24 years, I have conceptualized, designed and managed the production of many digital projects for a wide range of clients involving Digital Transformation, Digital Strategy, UX, Usability, Design Thinking and, Customer Experience. Currently at RBBi as the CEO – A venture I co-founded as the first UX, CX and Usability consultancy firm in the Middle East.

My philosophy towards work and this industry comes from the way I live the rest of my life: exploring and reading about new technologies, gadgets and digital trends, listening, observing, analyzing, thinking, sharing, and creating. A professor of mine once pointed out that any great creative is a result of influences, so I hold myself responsible for ensuring that the time i spend outside my work is with creativity, art, gadgets and learning from life’s experiences.

And if asked, I expect my friends would say I’m genial, enthusiastic, a good listener, calm and I relate well to people from all walks of life.

Specialties: User Experience, Usability, Online branding & strategy, usability, information architecture, interaction design, and online & offline interactive media, user experience, digital media

A veteran of UX by having almost 20 years of experience. Strong focus on business goals and innovation (blockchain, voice). Andras is an author of the first Hungarian UX book (2006) and the first Hungarian UX blog (2009), founder of the Hungarian UX meetup (2009). His publications can be found in reputed journals (Smashing Magazine, Plos One etc.). He founded Ergomania Digital Product Design Agency and he obtained his PhD in linguistics backed with AI in 2012.

Andreas Keinath graduated with a degree in psychology from University of Regensburg in 1997. He received his doctorate from University of Technology in Chemnitz in 2003. After his PhD he started working at BMW Group Research and Technology and worked intensively on driver distraction and HMI design and evaluation. Since 2009 he is Head of Usability of the BMW Group. In this position he was responsible for the coordination of the scientific research of the international MINI E and BMW Active E projects. His research interests include automated driving, distraction research and HMI evaluation.

Anika Kronberger works at FH JOANNEUM for the Research and Design Labs des. She was part in different projects like: Green Games in Tourism and Hospitality, Promoting Green Skills through Games, JamToday, Let’s Learn Innovative Logistics, NEWMetro – Embedding Kets and Works based learning into Mechatronic profile, Health Perception Lab, Josef Ressel Zentrum für die Erforschung von Prädispositionen der perinatalen metabolischen Programmierung von Adipositas, SenseCity, GREAT, SEAL – Seniors’ Learning Value

Anouk started with SAP in April 2020 as Customer Experience Advisor, after 15 years in Philips and 8 years with Coca-Cola in various customer experience, marketing and sales roles. In this Global CX role she works intensively with SAP’s largest global accounts. Together with sales teams she partners with customers in order to increase their customer experience in all touch points. Through assessments of experience maturity (Sales-Digital-Services, B2C and B2B) and through the joint execution of end 2 end customer journey mapping. Anouk is an expert in Customer Experience End 2 End transformation and change management. Her passion is helping companies to change from inside-out product and process focus, to outside-in Customer focus.

For me, design thinking is the power to transform experiences and enrich lives. It isn’t mere creativity and innovation for its own sake; it’s specifically directed at creating a treasured value for users, businesses and our ecosystem as a whole. I love to channelize design thinking to solve most problems, for businesses and individuals. It is my mission to help business communities understand and tap into the power of UX for greater impact.

We are undoubtedly in the midst of an enterprise UX renaissance. Most Enterprise products are designed with a focus on function than the people who use them. I am charged to change that and help companies tap into the true potential that an efficient and delightful user-focused product can deliver. With Koru, I align action towards my mission by providing Enterprise Specific UX solutions that beat major design challenges faced by our progressive partners. With over 250 enterprise products under our belt over the last six years, we are ever so determined to change how Enterprise Systems are looked at.

Over the years we have gone beyond creating delightful UX, we have inspired engineers and product managers to identify and develop their creative acumen and enabled them to nurture compelling ideas with a user-centric approach. We have been able to touch over 1 million individuals, directly and indirectly, and given them more reasons to love their jobs.

We are here to transform experiences.

Ben is a multidisciplinary Research Consultant, specialized in the psychological aspects of design. With core experience in Human-Machine Interaction, User-Centred Design and Cognitive Ergonomics, Ben enjoys incorporating these elements into developing rounded UX/UCD Strategies which deliver optimum user experience. Ben currently consults for the UK Government in Digital Delivery User Research, as part of the Making Tax Digital programme. Prior to this, Ben worked as a Specialist Researcher in the Human-Machine Interface Group at Jaguar Land Rover as a Research Specialist leading different technology research workstreams in Driver Vehicle Interactions, Technologies and Simulations, and having led many Digital Technology Strategy Projects in the Global Dealer Operations space previously. He is very passionate about incorporating UCD in both simple and complex end-to-end technology contexts. His recent Ted talk explored the future of the real position of the user in digital system design. Outside of work, Ben is an NLP Master Practitioner & Hypnotherapist. He is also a passionate Classical Musician.

I distill and apply insights from across the field of behavior science to inform directions in UX research and to supercharge UX design. Ultimately, I see the synthesis of user-centered research and behavioral science as a powerful tool for quickly and efficiently shaping behaviors that are integral to public health.

Carrie Yury is a Design Director at Accenture Interactive. She is the Design Research lead for Fjord’s West region, responsible for leading the overall quality of design research on Fjord’s design and innovation projects, in partnership with Accenture. A pioneer of integrated Agile Research, over the last 20 years Carrie has held senior-level roles leading ethnographic, UX, and Agile human-centered design research and experience strategy for human centered innovation consultancies.
In her career as a researcher and innovation consultant, Yury has created impact through understanding people, systems, cultures, and organizations for a broad set of Fortune 1000 and challenger brands, including Kaiser Permanente, Toyota, Sonos, Cisco, and GoPro. In her extensive national and international research and strategy work Yury has catalyzed and enabled meaningful, impactful innovation for clients, their organizations, and their customers.

Global UX Director @ King (the makers of Candy Crush)
Professor: ESADE, KSchool, Universitat Abat Oliba, LCI Barcelona
Mentor: Google Launchpad (Barcelona, Johannesburg, Kiev)

I’ve led product design and develops teams in the US and Europe for over a decade, specializing in key, strategic projects at innovative startups like Tuenti. Today as Senior Director for Experimental UX at King, I help design and test amazing new features for our players.

Whether I’m improving “onboarding” for new customers or designing a new kind of social network based on what not who you know, I use my experience in UX and my passion for user psychology to deliver real, measurable results.

William Craig Tomlin is a senior user experience strategist, researcher and conversion rate optimization expert. He’s author of the book, “UX Optimization: Combining Behavioral UX and Usability Testing Data to Optimize Websites.” He’s a Certified Usability Analyst who conducts
UX research, CRO and UX design optimization to increase Return On Investment. He consults with start-ups to the Fortune 500 and has been optimizing websites, mobile sites and apps for over 20 years. He’s worked with firms including; AT&T, CDC.gov, Charles Schwab, DirecTV, Disney, IBM, Prudential Insurance Company, Sprint, Verizon, Zurich Insurance Company and many more. He’s a former President of the User Experience Professional’s Association Austin chapter, and a speaker at conferences including; InnoTech, SXSW, UXPA, World Usability Congress, and more.

For more than 15 years Dagmar has been working as a senior UX designer for Deutsche Telekom AG. In addition to extensive experience in both waterfall and agile projects, she has contributed to the design and implementation of concepts for the integration of usability/UX methods into an organization.

For five years now, she has been promoting the Design for All approach and has built up profound knowledge of accessibility. Her goal is to successfully combine UX and AX requirements so that applications are easy to use for ALL users.

Dad. Team lead. Design Researcher. Computer Science PhD.

Ex Head of UX & Design (20+ designers) @ GVC (bwin, Ladbrokes, GalaCoral, partyCasino, FoxyBingo). Built, groomed and led design teams since 2010.

Designed products for NGOs (Challenge:Future, TED), tiny startups as well as the big enterprise like CNN, Deutsche Bahn, United Arab Emirates and Mayo Clinic.

As a researcher traveled the world and defended my Computer Science PhD.

As an entrepreneur, founded a VC-backed startup that helps small business tell their stories. Before that founded and ran a product design studio.

As a curious geek, I felt my shoes and geek about Terry Pratchett.

Daniel Fabry, interaction and media designer. Graduated in 2004 as Information Designer at the FH JOANNEUM University of Applied Sciences, Graz.

Since 2018 – head of the master degree programme Communication, Media, Sound and Interaction Design at the Institute of Design and Communication of the FH JOANNEUM University of Applied Sciences, Graz, Austria.

Since 2004 – lecturer and researcher at the FH JOANNEUM University of Applied Sciences, Graz. Senior lecturer in the fields of interaction design and media design. Research activities in interaction design and media design including EU-funded projects. Member of the development teams of the study programmes Information Design, Exhibition Design and Communication, Media and Interaction Design.

Since 2003 – member of the art collective monochrom. Numerous international and national exhibitions, performances, symposiums, festivals and publications.

Since 1997 – independent designer, conception and creation in the fields of interaction design, exhibition design, media technology, motion design and graphic design. Numerous projects, mainly media-didactical interactive installations for exhibitions, museums and science centers.

Head of design, content, and user experience for entertainment and entertaining brands

Award-winning track record leading teams, clients, and organizations throughout the new business pitch, product design and development lifecycle. From digital strategy through inspiration, ideation, and implementation across mobile, social, tablet, console, interactive TV, enterprise-scale web systems, e-commerce platforms, content management systems, and strategic business applications. Eighteen years experience creating innovative digital solutions and online experiences audiences use, love and return to, over and over again.

Specialties include: UX, UI, visual design, mobile design, responsive design, digital strategy, creative direction, social media, digital experiences, digital product development and service design, strategic and syndicated content and participatory storytelling. Additional concentration in technology for development; design education; bread baking; grant writing; ice carving (cubes to crushed); and improving my ever evolving “superman” on the trampoline.

Digital strategy and organisational design for major organisations online and on mobile platforms, worldwide. Currently working on how boards can measure and manage the customer centricity of their organisations.

Specialties: Organisational Change, Service Design, User Centred Design, Product Strategy.

I have been privileged to have worked and lived in Australia, Singapore, the United Arab Emirates and the Philippines.

My mantra is simple: I get things done for and on behalf of customers because it is the Right Thing to DO!

COPC | Business Operations | Customer Experience | Workforce Management | Sales | Customer Relationship Management (CRM) | Business Strategy | 6 Sigma | Call Centres | BPO | Outsourcing | Management Consulting | P&L Management | General Ledger | Shared Services | Telecommunications | Leadership | Business Transformation | Change Management | Soldier, Australian Army.

Experienced in leading many types of inbound and outbound customer operations, also bringing experience in managing vendors, procurement, in-sourcing and out-sourcing business and customer operations as well as a solid stint in making a difference to the world’s most loved communications application, Skype, I am an internationally savvy and data-driven individual that is both customer advocate and business unit champion.

Having a diverse background in Internet and Traditional Telecommunications, Insurance, Professional and Managed Services, as well as Travel and Tourism all of which rounds out a broad experiential set of transferable skills that I have built up over 25 years starting from the front-line and working up to international, senior executive and global executive roles.

CORE COMPETENCIES AND ACHIEVEMENTS:

– Expert Knowledge of multi-site Customer Operations and Workforce Management and extensive experience in managing multiple centres in multiple countries, covering Asia Pacific for over 15 years extending to global customer operational roles.

– Extensive People Management and Staff Development. Over 20 years of management experience, leading leaders of people and development of staff, exceeding performance standards.

– International Customer Experience Professional. Making a difference to the experiences of customers of the worlds most loved communications application, Skype, I have a broad understanding as to the needs and communications requirements of customers and more importantly the experience in bringing this information into the mix for strategic decisions by business to make a difference to their market penetration activities. I succeeded as a language localisation and culturalisation champion to ensure correct persona presentations that increased not only market penetration but also paid utilisation. Guest Speaker at numerous Customer Experience Conferences in APAC & Europe.

– Proven Success in managing multiple countries and operations types. Directed the creation of a shared services centre for a global Leisure and Travel organisation, bringing into a congruent state the HR, Finance, Customer Operations and IT functions, creating several synergies and enabling consolidation of language support for all functions, managing the budget downwards and improving profitability at the same time.

– Experienced in both P&L management and General Ledger control. Accurate, reliable, and diligent cost containment as well as measurable sales uplift and revenue leakage control enablement has been a function of several posts I have occupied.

– Dynamic Communicator and Stellar Negotiator. Negotiated and closed numerous high-value regulatory issues. Visited 20+ countries in discharging my professional remits, being exposed to a variety of cultures.

– Community Involvement – Worldwide Scouting Association. Engaged in numerous fundraising initiatives, effectively communicating with charities, sponsors, donors, volunteers and other stakeholders. Served as Warranted Group Leader in the Australian Scouting Association 4^th Doncaster East.

Hanna is a senior UX expert with more than 15 years of in-house UX experience in large international companies. As Program Manager UX at Deutsche Telekom IT, Hanna is committed to the best UX of applications used by Deutsche Telekom employees all around the world. She and her team are passionate about working with users to develop innovative, meaningful products and services tailored to their needs.

Hanna is a software engineer who has always had a knack for design and creativity. Working in the field of UX enables her to express both her technical and her creative talents. Before joining Deutsche Telekom IT, Hanna worked at Siemens Healthcare (now Siemens Healthineers), where she worked as a senior usability engineer on user interface concepts for various medical imaging systems. Prior to her role as usability engineer, she worked as a user researcher/requirements manager, web designer, software localization manager and software engineer.

Hannes Robier is the organizer of the World Usability Congress and publisher of the UX Trend Report. He is an additional founder of the usability and user experience-consulting agency youspi GmbH. He has worked in the field of User Experience, Customer Experience, Usability and Service Design for more than 20 years, consulting organizations of all sizes and various industries. Hannes earned the Customer Experience Management Certification in the USA in 2007 and was a successful participant in the BETA of the Certified Professional for Usability and User Experience (CPUX) – F (2013). Together with the University of Vienna, he created the global UX quality certification center and the first UX foundation certification by UXQCC. No enough Hannes developed and leads the firs Design Management course in Europe.

He is also a lecturer for usability and user experience at the University of Applied Sciences in Graz FH JOANNEUM, Vienna FH TECHNIKUM and has given speeches at various national and international conferences. Moreover, he is author of „UX Redefined – Winning and Keeping Customers with Enhanced Usability and User Experience“, a book covering the essentials of usability and user experience published by Springer, as well as two books on personality development.

I am a User Experience (Research) manager with almost 20 years of experience in the field. I am passionate about building up effective research organizations that scale and deliver critical user insights that help teams develop successful products that delight users. I am a trusted manager with a proven track record of career development and coaching.

I am currently leading the UX research organization for Google Cloud Platform. Before that I built and led UX research teams working on Google’s brand advertiser products and YouTube. Before joining Google, I built and managed the HCI research lab at the University of Basel.

I hold a PhD in Cognitive Psychology and published over 30 peer reviewed papers in HCI journals and conferences, covering topics such as user satisfaction, mental models in website perception, website aesthetics, and internationalization of products.

Specialties: ux management, building effective ux research orgs, enterprise research, advertisement, user studies, usability studies, user experience, experimental studies, cognitive psychology, online surveys, online experiments, user satisfaction, aesthetics, language, translation, internationalization, localization

I believe too much time and money is wasted on ideas that don’t work. The world, driven by technology, is changing too fast for us to reliably predict what will work. Today’s leaders must inspire and collaborate, not micromanage, to drive agility and innovation in their orgs.

This doesn’t happen enough which leads to too many people hating their jobs. They shouldn’t.

I believe humility and learning are in short supply. To improve that, I teach executives and teams — through advising, workshops, keynotes, coaching & books — to focus on their customers, learn from mistakes and create an agile culture that continuously improves their products and services and the way they work.

I’m excited to partner with executives and companies looking to improve not only their products but the culture that builds them.

Joe manages a consultancy focused on serving global clients in the cruise, hotel, restaurant and theme park sectors. He brings deep experience to his customer engagements, having served as the design and creative lead on over $9B in marquis projects to date.

Regardless of the industry sector, Joe specializes in working on ‘keystone’ projects which can mean a completely original approach or the high-impact refreshing of a proven concept. His strength is in making the creative real through an integrated process that gives equal weight to the core story inherent in a project and the real-world constraints of the bottom line.

With more than three decades of Disney experience, Joe Lanzisero is well equipped for his role as creative executive in charge of projects for Walt Disney Imagineering. Working with teams of artists, writers, architects and engineers, he serves as the eyes and artistic conscience of a project from conception through completion.

Joe was responsible for the creative development of the two newest ships for the Disney Cruise Line, and oversaw the teams that designed these new state-of-the-art ships (Disney Dream and Disney Fantasy) which launched in 2011 and 2012 respectively. Many features such as the innovative dinner show “Animation Magic” and the inclusion of an onboard water coaster (the AquaDuck) are cruise industry firsts.

At Hong Kong Disneyland, Joe oversaw the expansion of the park by more than 20 percent over a three-year period. The additions of three new lands – Toy Story Land, Grizzly Gulch and most recently, Mystic Point, adds more excitement and fun for guests of all ages.

Lanzisero began his Disney career in 1979 in Feature Animation (now Walt Disney Animation Studios), working on the animation, special effects, storyboarding and story development of numerous features, shorts and special project. He came to Imagineering in 1987 as a concept designer and was on the design teams for Disney’s Typhoon Lagoon Water Park at Walt Disney World, Critter Country at Disneyland, and Phantom Manor at Disneyland Paris.

In 1991, Lanzisero was promoted to senior concept designer and immediately plunged into the development of Mickey’s Toontown, the wacky cartoon “community” that opened at Disneyland Park in 1993. He also developed the concept for Roger Rabbit’s Car Toon Spin, a wild and funny dark ride that opened in Mickey’s Toontown the following year. Lanzisero also supervised the concept design for the Tokyo Disneyland version of Toontown that opened in 1996.

Before joining the Tokyo Disneyland project team in 1999, he developed the concept for Fantasia Gardens and WinterSummerland, a pair of unique miniature golf courses at the Walt Disney World Resort in Florida. Another new venture, Disney Cruise Line, benefited from his work on children’s spaces and activities. And he was behind the conceptual design and development of DisneyFest, a unique Disney entertainment venue that traveled throughout the Far East and South America.

In 2001 Joe was promoted to creative vice president for Tokyo Disney Resort, charged with overseeing all design in Tokyo. For Tokyo Disney Resort, he worked on such attractions as Pooh’s Hunny Hunt, Toontown, Critter Country and Splash Mountain. He did the concept development for Mermaid Lagoon and Arabian Coast in Tokyo DisneySea as well as many other projects. He directed the creative development of Tower of Terror attraction and Monsters, Inc. Ride and Go Seek. In March 2007, Joe was promoted to creative senior vice president with the added responsibilities of overseeing all design for Hong Kong Disneyland, including leading the design of a major three-land expansion of the park.

A member of the first graduating class of the Walt Disney Character Animation program at California Institute of the Arts in 1979, Lanzisero developed his artistic talents with old-time Disney professionals. He applied his education as a teacher at the Otis Art Institute and in the animation industry before joining The Walt Disney Company.

I’m a design culture enthusiast, who is most in his element when building and fostering happy creative teams. I’ve had the privilege of holding several creative direction, design strategy, and design program management positions, both sides of the table, giving me a rare perspective as to how different kinds of organizations should effectively embrace design thinking in their daily operations.

Over the recent years, I’ve also roamed organizations as a nomad Cultural Change Agent, specializing in helping companies and non-profits of all sizes with the large-scale change management that needs to happen when shifting to the next gear in human-centered practices.

I believe that good design practice is built on letting your inner child flourish and be inquisitive about the everyday events around us. I want to build experiences that draw their heart and soul from real conversations with real people. I also believe in fostering open dialogue within the design community. One of the best ways to strengthen your skills and open whole new horizons is to engage in a dialogue with a fellow designer, who can teach you new viewpoints to familiar issues.

Above all, however, I believe in having fun. Enjoy yourself, and you’re halfway there. 🙂

A creative and innovative Head of User Experience with a proven track record of managing large-scale multi-channel global projects delivering great products and user experiences to budget and deadlines. Over 20 years digital experience working across a wide range of industries covering ecommerce, telecommunications, gaming, media, fintech and currently building manufacturing and distribution. Successfully building and managing multidiscipline teams across multi-channels for top UK and Global brands at Amazon, Vodafone, Betfair, DMG Media, Capital One and currently Saint Gobain. A regular conference speaker and events organiser in the UX industry.

I have a track record of 20+ years in product development, information technology and the electronic industry. I studied Computer Science and Business Administration and since 2019 I work as an independent management consultant and executive coach with a focus on STRATEGY, ORGANIZATION and INNOVATION.

Prior to that I was CTO for DEWETRON GmbH in Grambach, Graz, a market leading provider of demanding test and measurement systems. In this role, I’ve managed the overall R&D activities of this company and served customers like NASA, Audi, Porsche, Airbus, Siemens and many others.

Prior to joining DEWETRON, I worked in several management positions for international companies like IGT, NXP or BearingPoint. I have project experience in Austria, Germany, France, Eastern Europe, UK, Australia, Canada, USA and work with agile development teams for more than fifteen years.

I am Kate and I’m a lead user experience and visual designer. That means I am here to understand common, everyday problems and to use technology to solve them. As UX designer my main task generally speaking is help to solve problems by creating interfaces which do not cause any distraction for such highly overloaded with driving tasks group of customers as drivers. To successfully fulfill this task on a daily base, I have created a toolbox from my own life experience.

Here are it’s main components:
– As a big fan of research methodology, I always tend to see things from different standpoints and get a comprehensive picture to figure out problems. This is what I learned while living in very different places of the world
– As a curious person and a futurist, I explore the possibilities of applying cutting-edge technologies and opening up a wide bandwidth of potential problem solutions. I’ve got this knowledge from studying biochemistry. It gave me a sense of the beautiful logic of nature, plus a structured approach to deriving results and drawing conclusions
– As an adept of early prototyping, testing and attentive gathering of data to plan next steps, I tend to question and reevaluate any consideration or assumption in a quick and for the project healthy way. This is the lesson I learned while participating in numerous hackathons
– As a believer in the undeniable power of a clear structure as a weapon against chaos and miscommunication, always establish a well thought through plan. I have learned it from my intense and frequent traveling experiences
– I am proud to have gained professional interaction skills while working with a wide range of car manufacturing brands from all over the world to help them solve various problems
– Finally, a key element in my toolbox is a mantra: ‘The best interface is no interface’ which I use to understand how intuitive, transparent and delightful every interaction or mental model is which I’m creating, how natural and humanlike it is

A corporate psychologist by training, Klaus’s passion for Usability Mapping was triggered by a serious incident that endangered the life of an unsuspecting hospital patient. In search of the cause, he found only opinions, judgmental answers and countless rules. This led him to the question: “How can well trained, focused and dedicated professionals make mistakes that could kill someone?”

Kristin Zibell strives to create experiences that make people happy and successful. See her portfolio at: www.kristinzibell.com.

She has over 16 years experience in all facets of UX including user research and product discovery, product and user experience strategy, information architecture and user story mapping, user stories and software requirements definition and wireframing, interaction design and prototyping, and usability testing.

Kristin’s favorite projects are ones where she can fully dig in to understand the user, market, and business, construct excellent strategy as a vision for an ideal user experience, and lead a team to tangible, real-world results.

Her strengths are:
–  User-centered-design: Focusing efforts and outputs on user success across media, product, processes, and teams.
–  User research and data analysis: Asking the big questions and digging deep to find answers using quantitative and qualitative data.
–  Product strategy: Understanding the current state of an experience, creating a vision for the ideal, and determining the best cross-channel, cross-platform strategy to get there with KPIs to measure it.
– Results-oriented leadership: Leading teams to launch with clear priority, direction, and plans, consistent communication and decisions, and Agile-like scrums.
– Writing and speaking: Clearly communicating in a way that promotes shared understanding and action.

Ksenia is a Global Customer Marketing Leader and Executive Consultant.

Today Ksenia works as a PR & Marketing Director at RANDOS, after 15 years in HEINEKEN, CHUPA-CHUPS, COLGATE-PALMOLIVE, RECKITT BENCKISER as Global Head of Trade & Shopper Marketing and in other various marketing and sales roles.

Ksenia’s business and leadership achievements as well as her competency and passion for customer happiness, brand growth, new retail, e-commerce, social commerce and creative excellence in customer experience & activation, – earned Ksenia a strong credibility and recognition on the global level as an expert in data-driven consumer and shopper marketing, omnichannel customer experience and integrated activation campaigns.

Her personal track record includes numerous effectively and efficiently implemented:
– Marketing, Sales, E-commerce Strategies and Strategic Digital Guidelines on the country, regional and global levels;
– Product innovation launches for world-famous brands like Heineken, Chupa-Chups, and Colgate;
– Integrated brand activation and customer experience campaigns such as global omnichannel activations of Heineken® sponsorship platforms UCL, Formula 1, James Bond, and Rugby World Cup.

Hailed as one of the world’s leading authorities on Customer Experience and Strategy Execution, Lior Arussy is an author, visionary, consultant, and creative change agent. His insights and methods have been successfully put into practice in over 200 corporate transformations worldwide, making Lior not only a forerunner in the field but a proven practitioner. And that’s what truly sets Lior apart; where other speakers simply talk of change, Arussy makes it happen time and time again. As inspiring as he is passionate, Lior’s unique and critical voice continues to drive people across the globe to achieve their ultimate success.

Martin Dowson is a Design Leader at Lloyds Banking Group where he is currently Head of DesignOps. His personal mission is to Amplify the Awesome of Design, and his team enable Designers to get on with being awesome. Martin has worked in Design for 20 years starting out in Design Research, extending into Service Design and Speculative Design. As a Design Leader, he has been working with large-scale organisations to develop their in-house Design Capabilities. He moved in-house 4 years ago to take on full ownership of the challenge with an inspiringly human-centered company in a crucial and complex industry.

Martina started as a self-taught Web Designer in 1999. From the very beginning, her approach was user-centered despite not being familiar with the now-common phrase of ‘User Experience’. In 2007 she finalized her (Diploma-) study in Psychology and started working in the field of clinical Psychology. It was at this point that Martina’s academic background and her passion joined and she started a career as UX Designer, being called “Conceptioner” at first. Since then Martina has not only contributed to the digital and service ecosystems of many recognizable companies (e.g. eBay, PayPal, Emirates Airlines, Volkswagen, Telekom and many more), but she also helped selected Start-ups in Europe, by forming and driving their Research, as well as contributing to their product or service strategy and definition.

Mirjam is an innovator and creative spirit. For 24 years she’s been working at the intersection of technology, design and user-centric thinking.

She currently specializes in two areas. Innovation through hackatons, which she has been facilitating since 2014, is a bottom up process in which participants are inspired to carry out disruptive innovation in an enjoyable, engaging and co-creative way.

She is also the responsible person for the Philips Experience Labs. These future-focused environments, spread across three continents, allow visitors to get a glimpse into how emerging technologies and platforms can enrich, improve and even revolutionize how healthcare is delivered – and received.

Mirjam’s background is in UX, interaction and media design. Before moving into the research world, she spent 17 years in Philips’ design organization, primarily focusing on user experience and interactive design. Throughout her working life, she’s always been someone who gets things done, mobilizing others to participate and excel in ‘out-of-the-box’ thinking and bottom-up innovation.

For more information, please see: https://www.linkedin.com/in/mirjam-wouters-1557923/

I’m an empathetic problem solver which has made me a go getter for cracking complex problems for brands like Magicbricks, Mahindra Comviva, Extramarks, Hewett Packard, Honeywell and many more.
Versatile experience in User Experience Design, Team Management, Client handling and Leading Projects from end to end delivery that result in Customer Delight.
With supervisory as well as hands-on expertise in user research, usability analysis, need analysis, project planning, resource management, information architecture, wireframing, prototypes and execution of short to long-term projects, managed and delivered interactive solutions for national & international projects in Information Technology, real estate, E-commerce and Education industry domains.
My unique experience is in working directly with CEOs, Executive level leadership, and Investors.
I analyze users perceptions, mental models, emotions, behaviors, needs and create a psychological branded experience and environment.

I create design flows/systems for products to generate better business and become market leaders.
I help design and implement existing/emerging data platforms as per users/customers needs and desires. Leveraging data to create intelligent predictive digital products that meet users/consumers needs.

Specialties: usability, human computer interaction, eye tracking, user experience design, prototyping, information architecture, semantic web

Experienced Digital Strategy leader with expertise working at the intersection of Customer, Technology/Analytics and Business Processes.

Deep experience leading large scale digital transformations for Fortune 100 companies across industry verticals.

Significant operational experience leading cross functional digital design and delivery teams, day-to-day operations of global digital services; strategic leader for global roll outs of digital capability; transformation of technology and operating models based on human centric principles with accountability for meeting business outcomes in commerce, marketing and customer service domains.

Practice leader, adept at crafting new capabilities and practices in Digital Marketing, Digital Design and Innovation, Customer Experience Optimization, Experience measurement, Research. Inclusion and Diversity,

Specialties: Digital Strategy and Transformation; Digital Design and Innovation; Research (Qual, Quant and Digital Analytics) Digital Operating Models; Multichannel/Multimodal Interactions; Data Driven Innovation; Digital Experience Frameworks and Standards; Behavioral Economics; Psycholinguistics

I hold a Master’s Degree in Psychology from the University of Graz, specializing in Work & Organizational Psychology (Human Factors). During the past four years, I had the opportunity to deepen my understanding of Human Factors. Within that time I gained experience in topics such as Human-Automation Interaction, Human-Centered Design, Data Analysis, Task Analysis & Psychophysiology. My current research focus is on trust in automation.
My goal is to further develop my skills as a Human Factors Specialist and to contribute to the development of human-centered systems.

Main research/professional interests are focused on User-Centered Design of Information Systems & digital products, Usability Evaluation and User Experience (UX) Research methods. Besides my work in academic institutions, I have been working with many companies and startups across several industries such as Banking and Fintech, E-commerce, E-learning, Travel & Tourism etc.

– Currently a Lead UX Researcher and founder at theUXProdigy and adjunct faculty member at the Open University of Cyprus.

Consulting services focus on:
– UX services (Lean UX workshops, user & stakeholder interviews, UX requirements and usability specs, contextual inquiry, longitudinal UX and ethnography, Customer Journey Mapping, usability testing, A/B testing, benchmark and comparative UX evaluation, Heuristic/expert-based evaluation, card sorting, UX metrics and measurement plans, etc.)
– Gamification design (business application scenarios, player analysis and scenarios, motivation design & mechanics, KPIs definition, optimization support)

Business Training services for companies & individuals and teams (courses, seminars and workshops) with a focus on the following areas:
– User Experience Research & Design
– Digital Product Design
– Gamification Design

– Extensive academic research experience with active participation in various European Commission funded research projects. Research output leads to more than 60 published papers in scientific journals, conference proceedings and chapters in books. Metrics regarding the international impact of scientific work on UX and user-centered design:
https://scholar.google.gr/citations?user=XD_JPnYAAAAJ&hl=en

Experienced Lead Designer with a demonstrated history of working in the information technology and services industry. Skilled in UX, Visual, Interaction and Motion Design. Strong operations professional with a Master’s Degree focused in Design and Visual Communications.

Founder & CEO of W Motors SAL, creating modern machines with a touch of humanity.

The first manufacturer of high performance vehicles based in the UAE. A complete mobility partner for future transportation.

Ramy is a Canadian engineer, designer and author. As the former Managing Director of Design & Strategy for Architech and Head of Innovation for Mattel, he has led teams in the creation of disruptive new digital products, services & platforms. Ramy leads a digital studio called 1000 Days Out that helps organizations leverage emerging technology to transform customer experiences.

With a background in computer engineering and Design Thinking, Ramy has straddled technical, design, and business-oriented roles, for clients including Siemens, Apple, Air Canada, Facebook, New Balance, Rogers and CIBC.

Ramy is the author of the upcoming AI Product Design Handbook, set for release in late 2020. Ramy teaches Design Thinking at McMaster University and in the Master’s of Engineering, Innovation & Entrepreneurship program at Ryerson University.

Ranjeet Tayi is a seasoned product designer, player-coach, and UX leader with 18+ years of experience crafting world-class Ux for AI-enabled enterprise cloud products enhancing the human experience with simple, usable, beautiful, scalable, and intelligent designs. Currently, at Informatica, he is focused on empowering data engineers and data users with data-management tools to create good data that drives good design/business. Previously led product design at SumTotal, PureIT Usability Research, and co-founded MindVisions (VFX Design Startup). 

His commitment to design-centric social-impact has led him to contribute to several non-profit boards. He has curated & co-chaired multiple design conferences, design awards, Ignite events, etc. A core team member of the UX India conference and his talks/ articles featured at RSA, WUC, IUI, UXPA, UXIndia, etc. and have 4 patents. Holds dual masters in mass-communication and advertising, design management from Grow, USA.

Robert Pucher is a computer science professor and head of the department of computer science at the University of Applied Sciences Technikum Wien. He is responsible for the bachelor´s program Computer Science and for the master´s program Software Engineering. Robert Pucher held management positions for software development in small and large companies. Among his main responsibilities was the management of development and implementation for large software projects. Since 1998 he is on permanent tenure as at the University of Applied Sciences, Technikum Wien. In 2003 Robert Pucher was appointed as head of the bachelor´s degree program “Computer Science” and as of 2006 he is heading the master’s degree program “Software Engineering”. Robert Pucher, native from Austria holds a Doctoral Degree from the University of Technology in Graz, Austria and a Diplomingenieur Degree in “Electronics and Communications” from the same University. Robert founded the usability lab at the University of Applied Sciences Technikum Wien and initiated a focus on usability engineering education in various fields of the University. He is member of the scientific committee of the International Board of Usability Qualification, IBUQ.
Current research interest: Information processing in the human mind, efficient teaching and learning, software usability.
Areas of expertise: Software usability and user experience design, higher education (computer science), curriculum development, blended – learning, project based learning, project management IT-Projects, medical informatics.

Sabrina Duda has over 20 years of experience in user experience and is passionate about design and user-centered product development. Sabrina earned a degree in Psychology (Master of Science equivalent) at Humboldt University in Berlin, Germany, specializing in Engineering Psychology and Cognitive Ergonomics. In October 2020, she will start a new role as Head of User Experience at an agency in London. In 1999, Sabrina co-founded one of the first usability agencies in Germany, eye square GmbH, and served for over 12 years as a managing director and partner. She led user research and UX projects for numerous blue-chip clients in Europe and the US. In 2015, Sabrina moved to the UK. She uses lean and agile processes, remote user research methods, and the Government Digital Service (GDS) design approach. She is a UXPA International mentor and active in the worldwide UX community. Sabrina frequently writes and speaks about UX. Read more about her on www.smiling.club!

I work at the intersection of Product and Service Design, Product Management, Technology and Marketing, bringing new value to consumers.

My career of 20+ years has spanned multiple aspects of the business of Product & Service Innovation:

– Product Leadership: I have deep capability in user profiling, consumer research, competitive analysis, consumer journey mapping, product roadmapping and execution. I was involved in setting up GlobalLogic’s Version 1.0 offering for start-ups and the Product Management function.

– Senior Management: At Samsung, Bangalore, and earlier at GlobalLogic, I have proven experience in recruiting, building, training, mentoring and operating high-performance Product and Design teams.

– Design Consultancy/Agency: As Design Consultant at HFI and with my team at GlobalLogic, I have proven experience in business development, account management, client relationship building, design strategy, design project management and hands-on design execution.

– Product & UX Designer: I have Strategic Design as well as Execution experience on Consumer as well as Enterprise products. I have proven experience in domains as diverse as Media, e-Commerce, Communications, Mobile, Consumer Electronics, Medical Devices, Financial, Enterprise and CRM.

– Design Research: As HCI/Design Researcher with PARC Xerox and MIT Media Lab Asia, I have done high-technology research on haptic, touch and gesture interfaces, as well as ethnographic research, contextual study and face-to-face and remote usability testing across US, Europe, India, China and Latin America.

– Product & Design Advocacy & Evangelization :
NASSCOM Product Conclave 2016 (https://npc2016.sched.com/speaker/saumitrichoudhury)
Bengaluru Tech Summit, Govt. Of Karnataka (http://www.bengaluruite.biz/web/speakers.php)

Sean Chiu is currently the executive vice president and Head of UX Design in Lazada, bringing the Alibaba e-commerce design experience to South East Asia market and conducting various user researches on glocalisation design with cross-border projects to adapt the culture. Before he was appointed to this role, he has been contributing his expertise in user research, service design, reative design, product design and leading many product design projects in different business units inside Alibaba Group. Previous Lazada, he was the Product Design Director of Alibaba Music and Live entertainment group. His team has owned a 2018 Good Design Award for content design, and through adapting new design methods and technology innovations, his team was able to accelerating service experience upgrade in live entertainment industry in China. Before joining Alibaba, he was the usability design lead in Acer Inc. conducting design thinking to innovate the next generation product and running design engineering to help improve hardware and software quality and user experience for running product lines. Sean’s role always serves as not only a designer but also a product owner in the company. His unique working philosophy and design practice approach has always brought his design teams stronger voices and had more influence in organisations.

Siri works as a User Experience Lead in Corporate Communications at Siemens. Her aim is to push the boundaries of what traditionally defines communication in large corporations. “Digital is the artery of all communication activities we do at Siemens. We have a great team of data scientists, developers, designers, and content creators, who all motivate each other to be constantly bolder and think outside the box to create the best experience for our users externally and internally.”
In her role, Siri defines UX strategy within the area of Digital Communications and leads the design team in developing new digital platforms, both internally and externally. Before Siemens, she spent ten years working for ABB Ltd, two of those in Corporate Research, where she brought user experience and user research into the field of industrial applications.
Followed by a couple of years in Credit Suisse, where she worked in the interface between clients and advisors on optimising the client experience throughout all touch points, both on- and offline. Siri also spent one year working as a UX designer in a FinTech startup, defining a future-proof model of wealth management for the UHNW segment.
She holds a Master’s Degree in Industrial Design Engineering, with a special focus on Human Machine Interaction.

Specialties: Business development, international project management, requirements engineering, user-driven innovation

Over the last 22 years, my focus has been on bringing new value to clients by applying abstract technology concepts to different business problems, creating new advantaged economic value models, and delivering sustained organizational benefits.

As my leadership skills developed, I helped consult others to create and commercialize new data-enabled and IoT offerings. Through my experience, I have gained expertise in how to manage full P&L responsibilities which include sales, operations, product management, marketing and technology development functions. I share this knowledge with others by holding multiple board of directors and advisor spots for companies – both at the start-up and enterprise levels.

Through my career and experience in business management and engineering, I have achieved several granted and pending patents in smart building technologies and published two books on big data and IoT titled, “Making Big Data Work for Your Business” and “Building an Effective IoT Ecosystem for Your Business.”

Multidisciplinary User Experience leader with massive experience in User Experience design, inbound product management and research. Ability to understand customers and translate their needs to requirements. Big believer in Data-driven thinking and research.
More than a decade of extensive experience in building, leading, designing, researching, lecturing, testing and managing User Experiences for various products and platforms. Experience in empowering product and UX teams.
Hold a Ph.D. in Human-Computer Interaction. Integrate between my strong academic and research background and experience.

Helping others become superheroes by empowering my team to do what they love. I help organizations become empathic, sensible, and humble through deep, data-informed human understanding, experimentation, and continuous learning and development. Spreading the word about lean user research all over the world through talks, books, workshops, and online courses.

CX Manager with broad experience in designing digital products. Expertise in empowering large enterprises to design successful products and to become customer-centered at scale.

I have been working in the field of Usability and User Experience for more than 25 years. My experience in working with numerous Top500 companies around the world as well as local small and medium size companies is complemented by industrial trainings, teaching at universities and individual coaching activities.

Domains that I have been working in, e.g.
– safety critical industries e.g. air traffic business, medicine, railroad companies
– telecommunications
– transport & logistics
– finance & insurances
– entertainment & education

Project and training activities e.g.
– safety related UX studies
– contextual analysis and user research
– user interface designs
– prototyping activities
– usability tests and reviews
– risk ranked document and SOP (standard operating procedure) document engineering

Within the last years I have been highly involved in the development of standardized certifications for people and products in the UX business.
for the IBUQ (International Board for Usability Qualifications) and
for its worldwide successor UXQCC (User Experience Qualification Center)
(UXQCC is an organization for worldwide certifications, which is represented on all continents and includes behavioral and cognitive aspects relevant for each UX specialist.)

A very special interest of mine and special service lies in the behavioral and cognitive psychological aspects of User Experience and safety. I offer project specific consultancies as well as trainings for leading edge companies.

Highly experienced and practical hands-on Design leader. Vivian believes that insights at the intersection of user needs, technology and business helps create highly effective and innovative products and solutions on the foundation of DESIGN. His strengths lie deep in understanding people and systems, user experience design, teaching, conducting Design Sprints and UX workshops globally. He empowers teams to craft compelling stories and develop a solution’s design ecosystems across multiple media and devices for a connected, seamless end-user experience.

He interfaces with teams globally to bring innovative and disruptive design ideas to life while helping create a vision that delights users and profits customers.

His roles include driving creation of compelling portfolios for customers that include healthcare, Social innovation in community uplifting program design and application, Retail, Oil & Gas, Smart Cities, Analytics, IT Security, data Science, Military, Government, GIS, payments/finance, social, search, eComm, startups, Cloud applications, Portals, IOT, mobile/telecom, wearable tech, AR/VR, AI, voice activated UX and the engineering / automotive industry

He works as a core member of the management teams to Institutionalize Design, focused on future of design driven needs, helping digital transformation through applicable design thinking. He has mentored design managers/ leaders, setting up global design centers & design research labs in India, EUROPE, Asia, UK, Middle East and USA. He is a Google certified Design Sprint master, Certified LUMA Institute trainer, UX / Design mentor on Google Launchpad and has implemented HFI level 5 CPU within organisations.

Currently, he is a Board member of UXQCC (Austria), Speaker at World Usability Congress, UXPA- China, IxDC, Oman SAS Accelerator and Savvy UX , Thailand. He evangelizes culture transformation through Design across the world.

Wolf is a Hamburg based Senior User Experience Designer. He is working at the e-commerce department of Germany’s second largest online retail company OTTO. He is also the lead of the Discovery School, OTTO’s internal training program for Design Thinking and Product Discovery. Besides his job he is blogging about user experience and product management on hin blog produktbezogen.de