Speaker

Filter by Topics

Alexander Stocker \ Virtual Vehicle

Anish Joshi \ Shell

Anudeep Ayyagari \ Amazon

Bansi Mehta \ Koru UX Design Inc

Barbara Koop \ Philips Experience Design

Ben Anyasodo \

Ben Kertman \ Behavior Change Consultant

Benedikt Lehnert \ SAP

Benedikt Lehnert^{\ Keynote}

SVP and Chief Design Officer, SAP

Benedikt Lehnert is the Chief Design Officer at SAP leading the evolution of a unified customer experience that takes enterprise software to the next level.

Previous to this, Benedikt was the Director of Product Design for Microsoft’s Fluent, Office, Fluid and M365 Experiences, leading the evolution of Microsoft’s design language and system, and delivering cross-platform productivity services across the company’s wide range of products. Before that, as Director of Product Design for Outlook, Benedikt led an interdisciplinary team of designers and researchers across Redmond, New York City, San Francisco, Vancouver, Berlin and Hyderabad. He then led the creation and execution of M365 Mobile design strategy to align Microsoft‘s flagship mobile apps across Android and iOS, including Office, Word, Excel, PowerPoint, Outlook, OneDrive, SharePoint, Teams and more.

Benedikt joined Microsoft in 2015 through the acquisition of Wunderlist, the world’s most loved cross-platform productivity app, where he was the Chief Design Officer. He joined the Berlin-based startup in 2012 when the company had only 9 employees and has been the driving force behind winning the hearts and minds of millions people across the globe by delivering a beautiful product that is highly functional, yet incredibly simple.

During his 4 years a Wunderlist he scaled the product team to 70 people, helped raise funding from world-renowned investors such as Atomico and Sequoia Capital, making Wunderlist the first ever investment in a German startup by the legendary Silicon Valley firm.

Benedikt’s work is grounded in the belief that in the drastically changing 21st century, experience-led companies are the more successful businesses, which has led to Wunderlist secure numerous awards and still a cult-like following, and has driven his transformational work at Microsoft.

Benedikt is also the author of Typoguide, an international keynote speaker and angel investor in design-driven startups. His award-winning work has been featured in publications around the world.

Benedikt was born in a small town in Saarland, Germany where he grew up in a family of craftspeople shaping his appreciation for things that have purpose and are well-made. In 2011, he then moved to Berlin to help build and shape the now thriving tech startup community. Today, Benedikt lives with his wife Cat Noone and daughter Emma in Greystones, Ireland and Princeton, NJ.

Björn Ganslandt \ Freelance

Carrie Yury \ Fjord

Clemens Lutsch \ swohlwahr

Cornelia Schuss \ Leoben.at

Dagmar Wehr \ Deutsche Telekom IT GmbH

Derek Brookman \

Hanna Köhler \ Deutsche Telekom IT GmbH

Jan Kiekeben \ XING

Jennifer Romano \ Google

Johannes Lehner \ Intact GmbH

Jürgen Blematl \ AURENA Tech

Klaus Hofer \ CAT-i

Kristin Zibell \

Lior Arussy \ CX Guru

Lior Arussy^{\ Keynote}

» Why does your CEO not care about CX – and how to make them CX obsessed «

Lior Arussy spent the first part of his career in various executive positions at world-leading firms, such as Hewlett-Packard. It was at this stage that he recognized that the old, traditional methods of change management were flawed, and simple didn’t work for most companies. Lior took it upon himself to create a different methodology – one which recognizes that the key to truly driving a company’s change for success, is in putting its most important resource at the center of its transformational efforts: its employees. The idea being that, in order for customers to choose your product and get the most out of it, you not only have to have an exceptional product, but a great, dedicated, happy team that stands behind that product’s success. Today, Arussy is one of the leading global authorities in the fields of Customer Experience, Employee Engagement, and Strategy Execution. He is a Corporate Culture expert, a ‘success accelerator’, and a proven, passionate change agent. Called “a triple threat of transformation” by William Taylor, co-founder of Fast Company magazine, Arussy has helped many of the world’s top brands achieve unprecedented goals in customer satisfaction, growth, and profitability. Among these are Mercedes-Benz, Johnson & Johnson, Royal Caribbean Cruises, Thomson Reuters, HSBC, E.ON, FedEx, SAP, and the University of Pennsylvania, to name a few. Lior’s methodology enabled Mercedes-Benz to reach the much-coveted #1 position in customer satisfaction. Another client, a European logistics corporation, leaped from 3% annual organic growth to 44% annual organic growth in just two years! In 2003, Arussy founded the Strativity Group, a strategy firm specializing in customer experience consulting, employee engagement programs, journey mapping, and business growth. In addition, Lior has written seven books on business strategy, customer experience optimization, and achieving the ultimate success. He has also written over 300 articles for publications around the world, including the Harvard Business Review, and Chief Executive media, for which he is a regular contributing author.A recipient of numerous awards worldwide, Arussy’s accomplishments, insights, and publications have been cited and recognized by leading media, such as The Wall Street Journal, The Financial Times, The Times of London, Smart CEO Magazine, ABC, CNBC, Bloomberg TV, and MSNBC. Mr. Arussy currently resides in New Jersey with his wife and five children. He completed his undergraduate degree at Case Western Reserve University, and received his MBA from Weatherhead School of Management. He is a self-professed chocoholic.

Martha Cotton \ Fjord

Mike Hanna \ CAT-i

Mirjam Wouters \ Philips Research

Mohan Krishnaraj \ HARMAN International (A Samsung Company)

Mohan Krishnaraj^{\ UX Strategy}

Vice President and Global Head, User Experience, HARMAN International (A Samsung Company)

With over two decades of experience in the UX industry, Mohan Krishnaraj has a proven track record of enabling UX-led business transformation for several Fortune 100 companies by optimizing customer interactions with the brand, offerings, and touch points. He has been instrumental in institutionalizing UX in companies such as Wipro Technologies, Renaissance IT, Aditi Technologies, HARMAN International etc., and has moved these organizations from an ad-hoc user centric design approach to a mature, self-sustained UX practice that delivers value, driven by core business metrics.

The UX team spearheaded by Mohan was awarded the prestigious Red Dot Awards, ranked a leader in experience design by analysts, and recognized as the “Agency of The Year”, two times in a row by LinkedIn.

As the VP of User Experience at HARMAN, he is responsible for leading enterprise-wide customer experience transformations and building a USP with the perfect blend of design and technology.
He is extremely focused on shaping the business vision, user insights, and technology to define the experience strategy. Under his leadership, he has built a global experience design team with deep competency thereby making design a key competitive differentiator.

His deep knowledge of the industry offers an ‘outside in’ approach to deliver great customer experience across sectors.

Prior to joining HARMAN, Mohan served as the Head of User Experience Group at Wipro Technologies, where he has orchestrated multimillion-dollar contracts, implemented innovative UX strategies and turned underperforming business units around. Mohan enjoys gathering first-hand insights from his outstanding network of C-Level execs, VPs and Directors from across US, APAC and Europe about the business needs, challenges and requirements. Mohan’s expertise in influencing brand strategy through CMO workshops has won him rave reviews from industry experts and peers.