Hakan Isik

Improving Efficiency of Employees by implementing UX

Thursday, October 8th

09:45 - 10:30

Key Learnings

  • Overview of Banking
  • Impacts of ux awareness in a company
  • How implementing user experience can improve efficiency


Efficiency is a goal that you always hear in companies, especially the ones with many employees working in the field. Every company is trying to find out ways to be more efficient and increase their productivity

In 2013, ING Bank Turkey started an operational transformation process which covered re-development of internal softwares. Some of these softwares were approximately 15 years old and seen as the main reason for the low employee efficiency. Hakan helped to design the Core Banking application which includes over 2.000 transactions and being used by all employees.

In this session, Hakan will present their journey and how you can improve your employee efficiency by impelementing User Experience.

Thursday, October 8th

09:45 - 10:30

Required Experience
50% Level of Experience
20% Involvement

Hakan Isik

User experience designer & researcher - ING-DiBa

User experience designer & researcher with a passion for working with users. After studying Communication Design at the Kadir Has University (Istanbul) first he started to work as User Experience Designer in Finansbank (National Bank Of Greece)  and since 2013 he is working at ING Bank Turkey as Senior User Experience Designer & Researcher. During this period he participated many key projects for mobile, web and desktop platforms and had oppurtunity to apply practical knowledge of user-centered design and method standards to align user goals with business requirements and technical constraints to create satisfying user experiences with deep business understanding of finance and banking. Also he is the winner of World Experience Award 2014 with the core banking project of ING Bank Turkey.


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