Great attention is nowadays paid to how Service Design can contribute to innovating social practice and support transformation in different contexts. Innovation, as such, grows up when ideas meet specific people, usually called “pioneers”, who are able to “listen” what both technological development and contexts whisper to their hears. Nevertheless sometime it is also possible for designers to go further and “listen to silence”, that is catching space for potential services where others do not see it.
The speech by Alessandra Talamo introduces as a new concept “Interstitial service design” as a perspective for developing innovation in services by exploiting spaces of development that are at the boundaries of common design practice.
Interstices are breaks or gaps in time, spaces, activities, often disregarded as design spaces. The speech will discuss and demonstrate the chance of enlarging service design potential in general, by transforming interstitial stances as potential place for designing services, thus transforming part of user experience.
“Interstices” are, by definition, a stable space “in between” and they can be traced in terms of space, time, communication or activities.
Far from being residual, interstitial service design is vital, sustainable, user-centered.
The talk will discuss implications for designers for observing and considering interstices for developing innovative services for nursing.
Being able to study, observe and recognize interstitial spaces makes designers more able to create innovative services in nurses’ work.
Alessandra Talamo is Associate Professor at Sapienza University of Rome in Social Psychology. She teaches “Technological Innovation and Organizational Processes”. She works since 1995 in the field of Social ergonomics. Alessandra has been Director of the Master Degree in User Experience at Sapienza University of Rome. Chair of the Interaction Design Jointlab IDEaCT (Interaction Design and Communication Technologies) connecting academic and industry research in the field of ICT. Member of the European Network of Living Labs ENOLL Awarded by the European network ENOLL for testing ICT-based innovative solution. She run training courses in enterprises (i.e. IBM, ADECCO Training) in the field of Service Design and User Experience. Her publications include several national and international papers. Alessandra and the IDEaCT team has been involved in many international projects dealing with the implementation of ICT in several contexts of use: from education and training to tourism, hospitals, and devoted to different targets: from kids, to professionals, to elderly people
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