Vivian Gomes

Institutionalizing UX: How to establish a go-to UX team in your organisation?

Thursday, October 18th

11:20 - 12:00

Key Learnings

  • Building a UX team and organisation wide design culture
  • Revising problem statements with "How might we...?
  • Identifying, analyzing and prioritizing requirements using Design methods.
  • Generate fast track process driven ideas using collective intelligence.
  • How to identify importance and difficulties in your project with one method
  • Applicability of User Centered Design methods in any field.

Organisations across the world irrespective of location, size or domain are busy partnering, building or establishing UX and design practices to help their business goals. Design teams that can deliver exceptional UX with a successful business track record are in high demand and will continue to do so for decades to come, as design and UX has taken center stage- even more importantly in the world of AI and machine learning, i.e machines too are being designed to deliver better experiences for people. What process or strategy will then be best to create the best in class UX team? How will your company recognize your UX team to be truly world class? Is your current UX process able to hold you up long enough or would you adopt a new one? How do you know what will work and what wont in institutionalizing UX in your organisation? Find answers to these and many more questions towards establishing a go-to UX team in your organisation ; this talk is about Institutionalizing UX.


Thursday, October 18th

11:20 - 12:00


Vivian Gomes

Co-Founder & Director - Human Factors Research & Design Pvt. Ltd.

Vivian Gomes is an experienced Human Centered Design professional. Hands-on and practical to the core, he believes that insights at the intersection of user needs, technology and business helps create highly effective and innovative products and solutions defining a brand on the foundation of DESIGN.

His strengths lie in creating a vision for experience design, crafting compelling stories and developing a solution’s design ecosystems across multiple media and devices for a connected, seamless end-user experience for customers from a variety of industries. He is also a teacher-mentor and a usability/ UX specialist with a successful track record of innovating, creating, delivering, while collaborating, motivating and working with local and globally disparate design teams, studios, stake holders and partners. Vivian enjoys interfacing with customers globally and with internal and external partners to bring innovative and disruptive design ideas to life.

He thrives on managing and mentoring creative talent, collaborating with multi-disciplinary teams, maneuvering through project and business challenges and most importantly, envisioning and conceptualizing intuitive, cohesive, immersive design experiences that delight users and profit end customers. On a day today basis Vivian plays many roles, driving creation of compelling products and solution portfolios for customers that include healthcare, Social innovation in community uplifting program design and application, retail, Analytics and data Science, Military, Government, GIS, payments/finance, social, search, e-commerce, startups, cloud based web applications, portals, IOT products and solutions, mobile/telecom, wearable tech, and so on.

He has been working with core management team of many leading organizations and on on company boards as an advisor. He has set up many design innovation labs across the globe to make ideas come to life, focusing on future of design needs.

He has built UX/design teams, imbibed a culture of design thinking, mentored design managers and leaders, set up global design centers and design research labs in India, EUROPE, Asia, UK, Middle East and USA.

A certified Design thinking trainer from LUMA Institute, Pittsburgh and a UX / Design mentor on Google Launchpad and Tien OS, he leads by example to drive a cultural transformation in organizations through Design.