Participants can expect to walk away with a comprehensive understanding of how AI and machine learning work as core technologies and a wide range of applications, including; recommendation engines, personalization, predictive analytics, conversational/voice interfaces, and process automation.
Beyond just application areas, participants will learn a range of innovative tools, methodologies and frameworks that can be used to ensure that products & services meet the real needs of end-users and customers. User flow state design, confusion matrices and AI-focused ideation methods will all be introduced throughout the day.
I’m a results driven leader, working with organizations that design beautiful, meaningful and innovative digital experiences.
Leveraging best practices from the worlds of Design Thinking and Human-Centered Design, I advocate that users are central in solving complex business challenges. My expertise in digital strategy, consumer behaviour and user experience design allow me to interact with teams at both strategic and tactical levels.
I’ve had the good fortune to work with leading brands including Apple, BlackBerry, RBC, Sport Chek, Nike, Canadian Tire, and Air Canada.
I’ve been featured as a speaker at FITC Toronto, UX Alive, AI Summit, World Usability Congress, Intrapreneurship Conference Canada and Global Smart Week. I’m the director of TEDxWaterloo, an independently organized TED event and a regular TEDx speaker, having given talks at TEDxAthens and TEDxCarthage. I currently sit on the Regional Council for the Canadian Red Cross.