Recently, new work has been published by the Joint Technical Committee 1 of ISO and IEC on Software product Quality Requirements and Evaluation (SQuaRE) – Common Industry Format (CIF) for usability on user needs and user requirements. For the first time, we can draw on a consensus between engineering and usability roles on what user requirement are, their semantics and how to use them. This sounds cool, right? But unfortunately… it’s not enough. We also have to be able to understand priorities, weighting and ownership of requirements as well as organizational maturity of human-centred design activities. We will also step back to obtain a holistic view on user requirement to understand their very core natur: that they exist also without a project and that they are, when properly nourished, a treasure chest of knowledge.
Participants will learn:
Head of UX Strategy, Centigrade GmbH
Clemens Lutsch is Head of UX Strategy and Branch Manager Munich Office at Centigrade GmbH. He started working in the Usability / User Experience field in 1994 on projects in construction software, finance, insurance, and healthcare.
After working in Digital Agencies, Siemens and Microsoft, he joined Centigrade in 2016. Clemens manages and develops the area of strategic User Experience enterprise customers, an area that embraces new approaches in innovation management, organization development and the integration of human-centered design in corporate culture.
The industrial anthropologist and trainer is an accredited expert at DIN and ISO, working on a number of international standards in User Experience and Usability, recently as editor of ISO 9241 — Part 161: Guidance on visual user-interface elements. For two years, Clemens Lutsch was an acting board member of the GermanUPA. He is a member of the Certification Counsel at Fraunhofer Institute.