Clemens Lutsch

(Re)Discover the Power of User Requirements


Recently, new work has been published by the Joint Technical Committee 1 of ISO and IEC on Software product Quality Requirements and Evaluation (SQuaRE) – Common Industry Format (CIF) for usability on user needs and user requirements. For the first time, we can draw on a consensus between engineering and usability roles on what user requirement are, their semantics and how to use them. This sounds cool, right? But unfortunately… it’s not enough. We also have to be able to understand priorities, weighting and ownership of requirements as well as organizational maturity of human-centred design activities. We will also step back to obtain a holistic view on user requirement to understand their very core natur: that they exist also without a project and that they are, when properly nourished, a treasure chest of knowledge.

Pre Workshop Tickets

12th October 2021 – Messe Graz

Register now to access this Workshop.
Limited to 20 participants.

400,00 €
incl. VAT.: 480,00 €

Who should attend?

  • UX Practitioners
  • Product Owners
  • Developers
  • User Researchers
  • Usability Evaluation Specialists

What will you learn

Participants will learn:

  • What user requirements are and how they relate to user needs
  • About the different types of user requirements and when to apply which type
  • How to apply priority and weighting to user requirements.
  • To apply new knowledge by deducing and defining standard compliant user requirements

Date: Tuesday, October 12th
Time: 08:30 - 17:00
Location: Messe Graz - Hall4
Register Now


Clemens Lutsch

Partner, swohlwahr

Enabling companies to do the right things in the right way for the right reasons! This has been on my mind for over 26 years, working as an industrial anthropologist and trainer in the field of user experience, human-centered strategy and usability. My expertise has been acquired through work as a freelance consultant, senior executive in agencies, in different industry enterprises and as UX Manager at Microsoft; it has been and continues to be sharpened by my many years of involvement in national and international standardization – for some standards I have the honor to act as as editor (ISO 9241-100 and ISO 9241-161). And because sound qualification in the professional field is important to me, I am a member of the Certification Advisory Board of the Fraunhofer Gesellschaft. As an author and keynote speaker dedicated to a holistic approach to human-centered strategy, software ergonomics and ethics in the age of digitization, you may stumble across one or the other contributions from me… or my short stories in “The Remarkable Mr. Mirchow”. As Managing Partner of swohlwahr – human centered strategy, I live and work in Munich and Vienna.

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