How do you position yourself with your customers? How do you really know that you have a demographically relevant sectional representation in your feedback? Do you actually care or are you just going through the motions by ticking boxes and moving forward with iterations?
How do you know that what you do is pertinent to the customers’ requirements for quality?
Maybe this little fireside chat will help you to understand if you are positioned correctly in either your iterations or your service deliverables. Maybe I will just ask hard questions that you are not knowledgeable enough to answer. That would be a shame because you are here – representing the best of usability experts and customer experience experts in the world.
This might be a series of hard truths – or maybe you will see them as immutable truths. In either event – these are how I know that what I do matters to the customers, the ones who pay our bills and ultimately should be treated as demigods by the board and by you.
Interim Manager CX,
I have been privileged to have worked and lived in Australia, Singapore, the United Arab Emirates and the Philippines.
My mantra is simple: I get things done for and on behalf of customers because it is the Right Thing to DO!
COPC | Business Operations | Customer Experience | Workforce Management | Sales | Customer Relationship Management (CRM) | Business Strategy | 6 Sigma | Call Centres | BPO | Outsourcing | Management Consulting | P&L Management | General Ledger | Shared Services | Telecommunications | Leadership | Business Transformation | Change Management | Soldier, Australian Army.
Experienced in leading many types of inbound and outbound customer operations, also bringing experience in managing vendors, procurement, in-sourcing and out-sourcing business and customer operations as well as a solid stint in making a difference to the world’s most loved communications application, Skype, I am an internationally savvy and data-driven individual that is both customer advocate and business unit champion.
Having a diverse background in Internet and Traditional Telecommunications, Insurance, Professional and Managed Services, as well as Travel and Tourism all of which rounds out a broad experiential set of transferable skills that I have built up over 25 years starting from the front-line and working up to international, senior executive and global executive roles.
CORE COMPETENCIES AND ACHIEVEMENTS
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