Lior Arussy

The impact of COVID19 on the whole Customer Experience industry – Interview with Lior Arussy

Lior Arussy, one of the global CX experts shares his insights about the human change in customer experience during the last years.

How are customer personas changing and how do companies create value for them?
Customers have experienced a once in a lifetime event that will reshape their perceptions, beliefs and behaviours in the years to come. Understanding these changes is key to recognising the new-normal customer and responding.

Join this awesome unique interview with Lior Arussy.

Date: Thursday, January 1st


Lior Arussy

Author / Speaker / Strategy Accelerator and Creative Catalyst,

Hailed as one of the world’s leading authorities on Customer Experience and Strategy Execution, Lior Arussy is an author, visionary, consultant, and creative change agent. His insights and methods have been successfully put into practice in over 200 corporate transformations worldwide, making Lior not only a forerunner in the field but a proven practitioner. And that’s what truly sets Lior apart; where other speakers simply talk of change, Arussy makes it happen time and time again. As inspiring as he is passionate, Lior’s unique and critical voice continues to drive people across the globe to achieve their ultimate success.

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