Lior Arussy, one of the global CX experts shares his insights about the human change in customer experience during the last years.
How are customer personas changing and how do companies create value for them?
Customers have experienced a once in a lifetime event that will reshape their perceptions, beliefs and behaviours in the years to come. Understanding these changes is key to recognising the new-normal customer and responding.
Join this awesome unique interview with Lior Arussy.