When you are interested in user-centered design of products and services, you may have noticed and welcomed those laws in Germany (and in Europe) that consider Usability.
The Online Access Act (OZG) requires the federal, state and local governments in Germany to provide their services also in digital form via their own portals by the end of 2022 (A total of 575 services are to be provided online, see here). And, a novelty, there is an explicit focus on user-friendliness stated in a law.
On the European dimension, The single digital gateway promises, that “the quality, user-friendliness and adequacy of the information provided by the European Commission and by authorities in EU countries will be monitored based on user feedback.”
This talk will accordingly focus on the status of implementing the Online Access Act in northern Germany (Schleswig-Holstein) and especially reflect on approaches to user-centricity.
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