Kimberly Williams-Czopek

Kimberly Williams-Czopek has more than 20 years of experience and thought leadership in user experience design and omni channel commerce strategy. At hybris, she leads the Customer Experience Design group driving thought leadership and design execution across hybris software products, specifically focusing on customer engagement and commerce. Prior to joining hybris, Williams-Czopek was the Managing Director of Fry Design at MICROS-Retail, where she worked with clients like Panasonic, T-Mobile, Cabela’s, Goodyear Tire & Rubber Co. and Canon to design unforgettable and measurably successful customer experiences. Williams-Czopek holds a Usability Analyst Certification from HFI, a Project Management certification from Gartner IT group, a BA in English, Creative Writing, and a MS Organizational Leadership & Psychology.