Speaker World Usability Congress 2017

Paddy Mc Shane

Customer Success Manager, Optimal Workshop

Paddy is a Customer Success Manager at Optimal Workshop. He works with User Experience professionals, designers and developers from around the world to help them get the most value from their subscriptions to Optimal Workshop’s tools, thus helping them improve the internet for everyone. Think of him as the Nick Fury of UX, keeping a reign on all you UX superheroes.

An Irish man who lived and worked in New Zealand, the country in which he discovered the importance of improving Information Architecture. He started working with Optimal Workshop in 2014 after a number of years working in Public Relation in the North of Ireland. He is now spreading the good word of successful UX in the northern hemisphere.

Twitter – @Pa_Dmcshane
LinkedIn – https://ie.linkedin.com/in/paddymcshane32


Find more mind-blowing speakers in our conference agenda.


Customer Success and UX – the ultimate tag team

In this talk I will show the link between UX design and making customers successful. As a Customer Success Manager (CSM) I help users of Optimal Workshop’s tools get value from their subscription and ultimately improve their IA. To do this,

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Year: 2017

Date: Thursday, October 12th

Time: 11:05

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