From Tetris to Transparency: UX for Smarter Onboard Catering
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Key Learnings
- How to use multi-stage validation to turn technical ideas into user-loved tools
- Learn to build auxiliary features that act as hooks for seamless app adoption
- How to bridge the gap between engineering prototypes and empathetic user experiences
Speakers
Speaker: Janne Niels Reisdorf
Profession: UX Specialist
Workplace: Airbus
Description
Aviation catering lacks the data needed to make sustainability a reality, where only the cabin crew sees the actual waste and consumption—yet these insights rarely reach decision-makers. This talk shares the experience of how we used deep UX research to move beyond a technical prototype and create a mobile tool that onboard crews truly love to use. I will share the journey of applying UX methods—from complex process mapping to in-flight observations—to master high-pressure workflows . We focused on crew ergonomics by validating a hands-free system that allows staff to remain passenger-facing while the technology works in the background. By integrating auxiliary features that solve the daily struggle of organizing tight onboard kitchen spaces, we shifted from a cold engineering concept to a value-driven product with high user acceptance. How can we use UX to turn "just another tool" into something frontline users actually advocate for? Join me to see how deep research turns technical feasibility into human-centric value.