UX in the Enterprise Trenches
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Key Learnings
- Why most enterprise UX challenges are organisational problems rather than design problems.
- Techniques for aligning business, technology, operations, and customer experience teams.
- Lessons learned from enterprise and telecom transformation programmes.
Speakers
Speaker: Dushyant Kanungo
Profession: Director of UX, Galaxy UX
Workplace: Galaxy Studio
Description
Where Job Titles Are Long, Timelines Are Short, and Logic Is Optional Enterprise UX is often presented as a clean and structured process. Reality looks very different. Behind every successful enterprise transformation sits a combination of competing stakeholder agendas, ageing legacy platforms, organisational politics, shifting priorities, regulatory constraints, and teams struggling to align around a common vision. This session shares real stories from large-scale enterprise and telecom transformation programmes where the challenge was rarely the interface itself—it was alignment. Through practical examples drawn from complex digital transformation initiatives, attendees will learn how UX teams can become the bridge between business strategy, technology, operations, compliance, and customer experience. The talk explores how organisations can move beyond deliverables and design artefacts to create shared understanding, reduce project risk, and deliver measurable business outcomes. Rather than focusing on frameworks alone, this presentation examines the human side of Enterprise UX—how trust is built, how difficult decisions are made, how legacy systems are modernised, and how UX practitioners create influence in environments where competing priorities often outweigh user needs.