UX metrics: Measuring the User Experience

Javier Andrés Bargas-Avila \ Google

UX as a major lever for a company’s strategy

Jürgen Götzenauer \

Stroke of AI in UX

Monika Khanna \ IBM

Selling UX - A Value Driven Perspective

Saumitri Choudhury \ SAMSUNG Electronics

From KPI to KEI: How we went from measuring performance to real user engagement

Siri Breen \ Siemens

Establishing UX in a large Enterprise Company

Pawel Lenart \ Tricentis

Dig deep into Corporate's pocket for UX

Aldrich Huang \ UXTesting, Inc.

"How to measure UX" An interview with Tomer Sharon

Tomer Sharon \ Goldman Sachs

UX Optimization: Combining Behavioral UX and Usability Testing Data

Craig Tomlin \

The interplay of UX research and UX writing

Panagiotis Zaharias \ theUXProdigy

Researching with Developers

Ben Baldwin-Anyasodo \

Radical insight; redesigning the insights organization

Carrie Yury \ Fjord

How To Automate Your Design Research Process?

Mustafa Dalci \ Userspots

Driver Interaction tracking in a real car environment

Norah Neuhuber \ Virtual Vehicle Research GmbH

Automated driving today and tomorrow!

Andreas Keinath \ BMW

What don't they tell you about MVP

Talia Lavie \ AppsFlyer

Using User Journey Mapping as your weapon of choice

Amol Kadam \ RBBi

Rethinking UX Strategy with AI

Sudhi Sinha \ Johnson Controls

Masterclass: A Designer's Introduction to AI & Machine Learning

Ramy Nassar \

Experience Mapping - What, How and Why?

Martina Mitz \

Dream or nightmare come true: public administration discovers user centricity

Stephan Raimer \ Dataport AöR

Designing Reality for a unique interactive Mixed-Reality Experience

Daniel Fabry \ FH JOANNEUM

Smart Strategies to Successfully Run Agile Design Projects

Bansi Mehta \ Koru UX Design

Scaling for Impact: Growing your In-house Design Team

Martin Dowson \ Lloyds Banking Group

Posti redefined: changing a 400-year old mammoth with strategic service design

Juho Paasonen \ Posti

The impact of COVID19 on the whole Customer Experience industry. Interview with Lior Arussy

Lior Arussy \ LiorArussy.com

The art of autonomous Customer Experience

Vivian Gomes \ Human Factors Research & Design

Seeing the Big Picture: The Development of an Experience Scorecard

Bill Albert \ Bentley University

Masterclass: How to create an holistic experience.

Joe Lanzisero \

Make it happen

Alessia Rullo \ HP

Inclusive design – how to design for all of us?

Hanna Köhler \ Deutsche Telekom IT GmbH

Forever employable as an UX professional. Interview with Jeff Gothelf

Jeff Gothelf \ Sense & Respond Press

Do you REALLY keep the customer front of mind – I mean REALLY?

Graeme Pearcy \

Customer Experience = UX + PX + TX + EX

Anouk Vastert \ SAP

Creative eXcellence for Customer eXperience

Ksenia Khalina \ Randos

Autobots. Transform and rollout!

Damjan Obal \ Cognizant

An invitation to rethink User Experience

Ulf Schubert \ DATEV