The value of UX with Klaus Hofer

Klaus Hofer explains that in high-risk industries such as oil, gas, and mining, the value of UX is especially critical. Good UX reduces the risk of human comprehension errors, which directly lowers the likelihood of human performance errors and operational accidents. By making procedures, guidelines, and policies clearer and easier to follow, UX design measurably increases safety, protecting workers in some of the world’s most dangerous jobs.

Beyond safety, Klaus highlights that UX also creates value for liability insurance companies, as it provides evidence that companies are actively reducing risk, which can improve trust and potentially lower insurance costs.

He closes by emphasizing that successful UX depends on understanding human factors and applying behavioral science, reminding us that no matter how experienced or smart we are, the laws of human behavior—and the risks of misunderstanding—still apply.