UX audits for complex and high-stakes products
to
Location:
Hall 4
Topic:
masterclass
Key Learnings
- Analyze complex UX flows beyond “happy paths”
- Identify risk, friction, and breakdown points
- Practice prioritizing audit findings for real constraints
Speakers
Speaker: Iris Latour
Profession: UX Research Director
Workplace: THEFT studio
Description
In complex, regulated, or AI-enabled products, traditional UX audits often focus too narrowly on surface-level usability issues. This workshop teaches participants how to conduct UX audits that uncover deeper risks related to comprehension, control, and unintended consequences. Participants will work with real examples to analyze complex flows, identify structural friction and user risk, and prioritize findings in ways that support meaningful product change. The workshop emphasizes audits as a strategic tool, not just a checklist exercise.