The Value of UX

Thomas Jackstädt

UX creates experiences that feel intuitive, supportive, and respectful of users’ goals by guiding them smoothly without friction or confusion. For organizations, intentional UX design is a strategic advantage, it clarifies offerings, differentiates from competitors, and increases meaningful product use. For UX professionals, it is deeply fulfilling work because it empowers people, aligns tools with human mental models, and turns technology into something genuinely helpful.

Final sentence: UX delivers the right experience, for the right person, at exactly the moment they need it.

About the expert

thomas Jackstädt
thomas Jackstädt

President of the German UPA.

The transformation of the UX industry through AI is in full swing. UX is more than just graphical front ends, and we as UX professionals can now demonstrate this.